Frequently Asked Questions
WHEN WILL YOU SHIP MY ITEMS?
– All items are subject to a handling period before they are dispatched.
– 99% of orders leave the warehouse within 3-5 days of payment.
– We will notify you by email when your items have been shipped.
WHEN WILL I RECEIVE MY ITEM(S)?
For other special offers and giveaway items, please allow from 2 to 4 weeks for delivery as they may be shipping from other countries.
For international shipping allow from 3-7 weeks
WHERE ARE MY ITEMS COMING FROM?
Although our fulfillment house is located in North America, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
Please keep this in mind when receiving deliveries.
If you have any other questions, please email support at [email protected] and we will do our best to help you out.
WHERE DO I TRACK MY ORDERS?
If you have any other questions please email support at [email protected] and we will do our best to help you out.
Items are sold as is. If you wish to get a refund for damaged goods, please send the damaged good to the following address and we will issue you a refund.
Note: Customers will have to cover their own shipping cost.